🔐 Privacy Policy

This Privacy Policy explains how Oshen ("we", "our", or "us") collects, uses, and protects your personal data when you use our digital platforms, including:

• Oshen Website

• Workshop Web App

• Individual Services App (e.g., car maintenance)

• Spare Parts App

By using any of our services, you agree to the terms outlined in this policy.

📥 Information We Collect

We collect personal and usage data to provide and improve our services. This includes:

• Device & Usage Data: IP address, browser type, device identifiers, cookies, and interaction logs.

• Personal Information: Name, contact details, address, vehicle information, payment details, and service preferences.

• App-Specific Data:

  • Workshop Web App: Workshop profiles, client bookings, service records.

  • Individual Services App: Car maintenance history, service requests, user preferences.

  • Spare Parts App: Orders, product searches, delivery addresses.

🎯 How We Use Your Data

We use your data to:

• Deliver, manage, and personalize services across all Oshen platforms.

• Facilitate workshop operations, service scheduling, and spare part logistics.

• Improve app functionality and user experience.

• Analyze usage trends to enhance our offerings.

We may use aggregated, anonymized data—such as average spending on car maintenance or most-requested services—to generate insights and improve our services. This data is statistical in nature and does not identify any individual.

We do not sell your personal data to any third party.

🛠 Workshop Web App Data Access

Oshen has full access to data submitted through the Workshop Web App, including client and service records. This data is used solely to operate and enhance the platform and is never sold or shared with external parties.

🇸🇦 Local Compliance

This policy is designed to comply with applicable data protection regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL). We are committed to respecting your privacy rights and handling your data responsibly.

📱 App Store & Google Play Compliance

Our apps meet the privacy and data handling standards required by both the Apple App Store and Google Play Store, including:

• Transparent data collection practices

• Secure data storage and transmission

• User consent and control over personal data

🔐 Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure. However, no system can guarantee absolute security.

⚖️ Legal Disclosure

We may disclose your data if required by law or to protect our legal rights, safety, or to investigate fraud or misuse.

📬 Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

📧 Support@oshen.sa

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